Premium Services Coordinator
Core
Coordinate premium services (parking, food & beverage, tickets, suites) for high-value clients at live events to ensure exceptional customer experiences.
Role type
Premium Services Coordinator
Builds
Integrated premium service solutions for venues and brands
Domain
Live events and entertainment industry
Deliverable
product features
Required skills
Event production knowledge, hospitality coordination, ticketing management, customer service, data reporting, MS Office proficiency, bilingual communication (English/Spanish)
Preferred skills
CRM program knowledge, customer service background
Technologies
MS Word, MS Excel, Outlook, CRM programs
Responsibilities
Respond to client inquiries via phone and email, coordinate premium service elements like parking and F&B, assist with suite and club seat requests, prepare client itineraries, gather data for reports, supervise concierges/security/ushers during events, monitor customer memberships
Seniority
Entry-level to Junior, hands-on IC