Operations Manager | View Boston
Core
Daily oversight of facility operations for an immersive experiential venue and viewing deck, ensuring exceptional guest experience and efficient back-of-house performance.
Role type
Operations Manager for a hospitality/venue attraction
Builds
Immersive experiential exhibits, bistro, cocktail lounge, and viewing decks at View Boston
Domain
Hospitality / Venue Management / Live Events
Deliverable
product features
Required skills
Facility operations management, team leadership and scheduling, regulatory compliance (OSHA, ADA, NFPA), vendor management, budget management, SOP development, inventory management
Preferred skills
Familiarity with Accesso & Revel systems
Technologies
Microsoft Suite, Accesso, Revel
Responsibilities
Oversee day-to-day facility operations including guest services, maintenance, janitorial, and event setup; Lead and schedule part-time and full-time operations staff; Execute opening and closing procedures; Hire, train, and manage supervisors and hourly staff; Enforce building codes, safety protocols, and regulatory requirements; Lead fire/life safety and emergency preparedness training; Identify and resolve operational issues and guest concerns; Serve as Manager on Duty; Support preventative maintenance plans and vendor management; Drive departmental SOPs and quality control initiatives
Seniority
Mid-level Manager, hands-on leadership