Guest Experience & Services
Core
Seasonal staff providing on-site guest services, information, and assistance at live events and venues.
Role type
Seasonal Guest Services Staff
Builds
Guest satisfaction and operational support for live events
Domain
Live events and venues
Deliverable
client delivery
Required skills
Guest assistance, conflict resolution, tour guiding, wheelchair assistance, hospitality support, physical stamina, flexibility, computer proficiency (Outlook, Excel, Word, PowerPoint), valid driver's license
Preferred skills
None stated
Technologies
Outlook, MS Windows, Excel, Word, PowerPoint
Responsibilities
Assist guests with directions, event information, item checks, and ticket relocation; resolve guest issues and complaints; provide information at outdoor stations; assist with wheelchair access and group accommodations; serve as tour guide and tram guide; act as an event ambassador
Seniority
Entry-level, seasonal