Experience Ambassador
Core
Provide directions, hospitality, and tourist assistance at a convention center; serve as an usher and ticket taker for special events.
Role type
Front-of-house hospitality and event support associate
Builds
Guest services and event operations for public assembly facilities
Domain
Hospitality / Event Management
Deliverable
product features
Required skills
Customer service, interpersonal communication, ticketing, ushering, radio communication, conflict resolution, physical mobility, manual dexterity
Preferred skills
Passion for customer service, ability to work in fast-paced environments, team collaboration
Technologies
Two-way radio
Responsibilities
Provide directions and building information to guests, serve as main point of contact during events, act as usher and ticket taker, resolve front-of-house patron issues, monitor front-of-house areas, communicate with staff via radio, work varying schedules including evenings and weekends
Seniority
Entry-level, part-time
