Digital Workplace Experience Intern
On-site · United States
Core
Analyze end-user technology experience by developing user personas and mapping employee technology journeys to improve digital workplace interactions.
Role type
Intern, Digital Workplace Experience
Builds
Self-service workflows and streamlined end-user support experience
Domain
Enterprise IT / Digital Workplace
Deliverable
dashboards & analysis
Required skills
User persona development, Technology journey mapping, Relational database experience, Analytical problem-solving
Preferred skills
Data analytics, AI tools, Business strategy
Responsibilities
Analyze end-user technology experience, Identify opportunities to improve digital workplace interactions, Support optimization of multi-channel support intake, Collaborate with cross-functional teams to enhance self-service workflows
