Digital Workplace Experience Intern
Core
Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms to improve digital workplace interactions.
Role type
Intern, Digital Workplace Experience
Builds
Optimized multi-channel support intake and self-service workflows
Domain
Enterprise IT operations and digital workplace analytics
Deliverable
dashboards & analysis
Required skills
User persona development, technology journey mapping, usability analysis, accessibility assessment, relational database querying, cross-functional collaboration
Preferred skills
Data analytics, applied AI, business strategy
Technologies
Ticketing systems, chat platforms, self-service tools
Responsibilities
Develop user personas for end-user technology experience, map employee technology journeys across systems, identify opportunities to improve digital workplace interactions, support optimization of multi-channel support intake, collaborate with cross-functional teams to enhance self-service workflows
Seniority
Intern
