Sr. Director, Product Management - Associate Experience: Support Innovation
Core
Lead the Support Innovation domain to leverage AI and emerging technologies for revolutionizing the IT support experience for Capital One's 100,000+ workforce.
Role type
Sr. Director, Product Management (Strategy & Team Leadership)
Builds
Modern tech solutions for internal employee support experiences
Domain
Financial Services / Enterprise IT / AI
Deliverable
product features
Required skills
Product Management, Strategy & Vision, Roadmap Planning, Cross-functional Leadership, AI & Emerging Tech Integration, Stakeholder Management, Product Framework Proficiency
Preferred skills
Consumer-facing digital product experience, Business strategy translation
Responsibilities
Set strategy, vision, and roadmap for the Support Innovation domain; Lead a team of product managers and design partners; Partner with senior engineering and design leaders to translate complex technology into intuitive experiences.
Seniority
Senior, hands-on IC with strategic leadership
