Clinical Business Operations Specialist
Core
Lead for Clinical Business Operations Representatives, facilitating resolution of complex pre and post care problems in daily clinical operations.
Role type
Senior administrative operations specialist (clinical)
Builds
Efficient patient care workflows and administrative processes for the Department of Medicine
Domain
Healthcare / Clinical Operations
Deliverable
dashboards & analysis
Required skills
Data entry, Patient record management, Call triage, Visitor reception, Communication, Confidentiality, Policy adherence
Preferred skills
Training and continuous improvement support, Collaborative problem solving
Technologies
Departmental software systems
Responsibilities
Manage expectations surrounding pre and post patient care; Obtain or review patient demographic, insurance, and referral information; Review clinical records for completeness; Answer multiple telephones and triage incoming calls; Greets visitors and direct inquiries; Provide coverage for co-workers' responsibilities.
Seniority
Mid-level, hands-on IC