Manager, Residential Desk Operations
Core
Lead residential desk operations across campus, supervising student staff and ensuring consistent customer service and facility management.
Role type
Manager, Residential Desk Operations
Builds
Residential community operations and student housing services
Domain
Higher Education / Student Housing
Deliverable
product features
Required skills
Staff recruitment and training, policy implementation, operational oversight, customer service management, data entry, travel coordination
Preferred skills
Bachelor's degree, Microsoft Office proficiency
Technologies
StarRez, Qualtrics, Workday, When I Work, Teams, Microsoft Office, CS Gold, Onity
Responsibilities
Supervise ~75 student Desk Supervisors and Desk Assistants, conduct area walks to monitor facilities, develop and maintain desk manuals, oversee Uprint operations, address operational concerns (access, scheduling, software), conduct monthly staff meetings, liaise with facilities for maintenance, handle emergency situations, assess systems for improvement.
Seniority
Manager, hands-on IC