Clinical Business Operations Representative 3 (H)
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations, performing administrative and receptionist functions including patient management, record acquisition, and call triage.
Role type
Clinical Business Operations Representative
Builds
Administrative support for clinical departments
Domain
Healthcare / Medical Administration
Deliverable
dashboards & analysis
Required skills
Data entry, Patient demographic and insurance data management, Clinical record review, Telephone triage, Visitor greeting and inquiry handling, Data collection and organization
Preferred skills
Ability to work evenings, nights, and weekends
Technologies
Departmental software for call documentation and record management
Responsibilities
Answering incoming calls and triaging inquiries, Managing patient demographics and insurance information, Reviewing clinical records for completeness, Greeting visitors and directing them to appropriate staff, Assisting with pre and post patient care expectations, Maintaining confidentiality of patient information