Service Response Center Representative, Full Time
Core
Answer and process service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service.
Role type
Customer service representative (healthcare)
Builds
Patient account information and service resolutions
Domain
Healthcare / Hospital administration
Deliverable
client delivery
Required skills
Verbal and written communication, Customer service, Data entry, Problem resolution, Teamwork, Learning agility
Preferred skills
Office software proficiency
Responsibilities
Answer incoming customer inquiries and requests, Enter precise information to patient accounts, Escalate customer concerns to obtain resolution, Provide verbal and written directions to customers, Identify and assess patient needs and provide resources
Seniority
Entry-level, individual contributor