Customer Service Representative, Full Time
Core
Providing first impressions and operational support for patients, families, and visitors at a hospital lobby, including ID badge creation, wayfinding, and parking validation.
Role type
Customer Service Representative (Hospital Lobby)
Builds
Patient and visitor access experience via Fast Pass system and badge issuance
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Multitasking, time management, clear communication, empathy, professional demeanor, HIPAA compliance knowledge
Preferred skills
Multilingual ability, prior customer service experience
Technologies
EPIC, Fast Pass system
Responsibilities
Create ID badges for patients, families, and visitors; provide directions and assist with parking validations; escort patients or family members when appropriate; assist with wheelchair transportation; verify appointments in EPIC; maintain patient confidentiality and privacy; cover weekend and evening shifts.
Seniority
Entry-level, hands-on IC