Manager, Financial Counseling
Core
Oversees operations of the Patient Benefit Advising call center to assist patients with insurance benefits, self-pay responsibilities, and payment arrangements, supporting UHealth's financial success.
Role type
Manager, Patient Access Financial Counseling
Builds
Patient access entry points and financial clearance workflows for UHealth System (UMMG practice and Hospital Division)
Domain
Healthcare administration / Patient financial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Healthcare management, insurance eligibility and benefits knowledge, financial counseling, accounting and finance, policy and procedure development, budget management, data analysis, team leadership, hiring and performance evaluation
Preferred skills
Master's degree in business or finance
Technologies
Microsoft Excel
Responsibilities
Manage and direct the Patient Benefit Advising team; establish departmental goals and policies; monitor work quality and productivity; resolve operational problems; hire, evaluate, and train staff; assist in annual budget development; analyze data to identify collection opportunities
Seniority
Manager, supervising 24 staff members
