Market Manager - Brooklyn
Core
Lead and coach Branch Ambassador teams to deliver exceptional, human-centered customer experiences in a reimagined banking environment without traditional sales quotas.
Role type
Senior IC market manager (branch operations & team leadership)
Builds
Customer experience in physical branches and community engagement
Domain
Banking / Retail Services
Deliverable
product features
Required skills
Team coaching, behavioral feedback, operational excellence, community partnership, digital innovation, conflict de-escalation
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS
Responsibilities
Coach team on guest experience and behavioral standards, handle complex customer escalations, maintain branch environment standards, drive operational improvements across 1–3 branches, empower team problem-solving, facilitate community volunteer initiatives
Seniority
Senior, hands-on IC
