Process Manager - Payments & Customer Fulfilment
Core
Drive end-to-end process excellence, mitigate risk, and lead complex problem-solving initiatives for payments, customer communications, card issuance, and incoming mail processes.
Role type
Principal Associate Process Manager (Operations)
Builds
Resilient, compliant, and continuously improving operational processes for customer fulfilment and payments.
Domain
Financial Services / Payments Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, risk profiling, root cause analysis, strategic process redesign, Lean/Six Sigma methodologies, data analysis, stakeholder influence, team leadership
Preferred skills
Advanced understanding of operational systems and technologies, complex problem-solving
Technologies
Lean, Six Sigma, Root Cause Analysis
Responsibilities
Manage day-to-day processes to meet Critical to Quality (CTQs) metrics, design and implement robust control frameworks, advise on complex business changes, analyze data to build business cases, lead and coach teams to achieve process goals
Seniority
Senior, hands-on IC with strategic influence