Process Manager - Payments & Customer Fulfilment
Core
Drive end-to-end process excellence, mitigate risk, and lead complex problem-solving initiatives for payments, customer communications, card issuance, and incoming mail processes.
Role type
Principal Associate Process Manager
Builds
Resilient, compliant, and continuously improving operational processes for customer fulfilment and payments.
Domain
Financial Services / Payments Operations
Required skills
Process management, risk mitigation, root cause analysis, Lean/Six Sigma, data analysis, strategic process redesign, team leadership, stakeholder influence, decision making.
Preferred skills
Experience with complex operational systems and technologies.
Responsibilities
Manage day-to-day processes to meet Critical to Quality (CTQs) metrics; design and implement robust control frameworks; advise on complex business changes; leverage advanced process management methodologies; analyze data to build business cases; lead and coach teams to achieve process goals.
Seniority
Senior, hands-on IC with leadership responsibilities