Senior Associate, Business Analysis
Core
Partner with cross-functional teams to translate complex data requirements into actionable product features for the Customer Navigator platform, leveraging AI/GenAI to predict and resolve customer complaints.
Role type
Senior Associate Business Analyst (Data-to-Product)
Builds
Customer Navigator platform features for enterprise-wide customer resolution
Domain
Financial Services / Customer Experience / AI & Machine Learning
Deliverable
product features
Required skills
Business analysis, Data translation, Stakeholder collaboration, Analytical problem solving, Strategic thinking, Product adoption
Preferred skills
Python, R, SQL, Relational databases, Financial services domain knowledge, Complaint resolution, Econometric techniques, Regression modeling
Technologies
Python, R, SQL, Relational databases, AI, GenAI
Responsibilities
Bridge Business and Data by translating requirements into product features; Analyze data to identify opportunities for AI/GenAI in complaint resolution; Act as a liaison between business users and the product team; Interpret analytical outputs into actionable insights; Communicate technical concepts to diverse audiences; Drive business intent and product adoption.
Seniority
Senior, hands-on IC