Supervisor, Specialty Pharmacy Services
Core
Direct daily supervision of pharmacy service representatives (PSRs) providing proactive compliance and ordering calls for medications dispensed by CVS/specialty Pharmacy Network.
Role type
Supervisor, Specialty Pharmacy Services
Builds
Pharmacy service network operations and compliance
Domain
Healthcare / Specialty Pharmacy / Call Center Operations
Deliverable
client delivery
Required skills
Team supervision, workflow management, staff training, performance evaluation, audit investigation, scheduling coordination
Preferred skills
Healthcare industry knowledge, Call Center operations experience
Technologies
Verint, CMS, Call Recording Systems, Workday
Responsibilities
Conduct monthly coaching sessions using OSKAR model, manage team schedules and work assignments, investigate escalations and account reviews, perform quality audits and scorecard reviews, onboard new hires and conduct performance reviews
Seniority
Individual Contributor, Supervisory Level