Executive Director, Customer Success Operations
Core
Design and run the operational framework, metrics, and tooling for Health100's Customer Success organization to enable scaling from a handful to a large portfolio of pharmacy customers.
Role type
Senior IC Customer Success Operations Director
Builds
Operational playbooks, metrics frameworks, release coordination artifacts, and CS tech stack
Domain
Healthcare IT / Pharmacy Technology / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise software release and deployment mechanics, building scalable operational infrastructure, cross-functional coordination, data fluency, process standardization
Preferred skills
Healthcare IT or pharmacy technology experience, standing up Customer Success Ops functions, multi-product organizational models, configuration management principles
Technologies
Customer relationship management systems, project tracking tools, reporting tools
Responsibilities
Design cadences for CS leadership alignment and governance, coordinate customer release activation across multiple product lines, build playbooks for implementation and steady-state operations, own the CS tech stack, surface conflicts between customer timelines and product releases
Seniority
Senior, hands-on IC