PBM Client Experience Manager
Core
Analyze sales, account management, and business retention metrics to support profitable growth and manage strategic business plans for PBM accounts.
Role type
PBM Client Experience Manager
Builds
Strategic business plans for pharmacy benefit management accounts
Domain
Pharmacy Benefit Management (PBM) / Health Insurance
Deliverable
client delivery
Required skills
Sales metrics analysis, account management, business retention strategy, plan change execution, ID card facilitation, reporting, invoice processing, group termination management, prior authorization oversight, claims issue resolution, eligibility management, external meeting facilitation
Preferred skills
Salesforce proficiency, Certified Pharmacy Technician certification
Technologies
Salesforce
Responsibilities
Perform and support plan changes, conduct inbound phone calls, oversee prior authorization and accessibility processes, resolve claims issues, facilitate external-facing meetings, complete documentation requests
Seniority
Mid-level, hands-on IC