Implementation Specialist
Core
Manage the implementation and onboarding of gift card-related products and services for clients, providing product support and training.
Role type
Implementation Specialist (Client-facing)
Builds
Gift card product implementations and client onboarding
Domain
Corporate Payments / Stored Value Solutions
Deliverable
product features
Required skills
Project management, client training facilitation, risk identification, problem-solving, platform adoption guidance, business review support, cross-functional collaboration
Preferred skills
Web application knowledge, web design familiarity, general IT systems knowledge, project management software proficiency
Responsibilities
Manage end-to-end implementation projects including requirements gathering and planning; Provide customer training and facilitate adoption of platform features; Collaborate with Account Managers to support client business reviews and expansion; Coordinate with internal support teams for timely resolution of inquiries; Publish project documentation and track milestones; Identify and escalate account or project challenges.
Seniority
Mid-level, hands-on IC
