Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging
Core
Build automated customer analytics products and data pipelines to inform pricing and packaging decisions for a business communications company.
Role type
Senior Analyst, Strategy & Business Operations
Builds
Automated customer journey analytics, Voice of Customer products, and data pipelines
Domain
Business Communications / AI-powered Voice AI
Deliverable
dashboards & analysis
Required skills
Python (pandas), SQL, Cloud data warehouses (Snowflake, BigQuery), AI coding tools (Claude Code, Cursor, GitHub Copilot), Data pipeline automation, Executive communication
Preferred skills
Management consulting experience, Advanced degree (MBA/Master's/PhD), Pricing and packaging expertise
Responsibilities
Build and maintain live customer journey analytics and Voice of Customer products; Support pricing and packaging decisions with analysis of plan mix and customer behavior; Replace manual reporting with automated pipelines; Analyze large datasets and document methods; Define metrics with cross-functional teams; Present findings to senior leaders
Seniority
Senior, hands-on IC
