Senior Chatbot AI Developer
Core
Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
Role type
Senior IC machine-learning engineer (chatbot/LLM)
Builds
Production chatbots for technical support
Domain
Telecommunications / AI
Deliverable
production ML models
Required skills
Large Language Models (LLMs), advanced prompting techniques, Natural Language Processing (NLP), Python, JavaScript, API integrations, database interactions, goal-oriented conversation flows
Preferred skills
Google Dialogflow CX, Yellow.ai, AWS, GCP, RingCentral products knowledge
Responsibilities
Design and implement chatbots integrated with APIs; Develop advanced LLM prompts; Construct goal-oriented conversation flows; Integrate chatbot with systems and databases; Evaluate and refine chatbot performance metrics; Stay abreast of LLM advancements; Collaborate with product managers, engineers, and support teams