Customer Service Administrator
Core
Administrative support for sales and maintenance supervisors in the service business, handling contracts, scheduling, and customer queries.
Role type
Customer Service Administrator
Builds
Maintenance contracts, service schedules, and sales proposals
Domain
Elevator and escalator services
Required skills
Contract administration, data entry, scheduling coordination, customer query management, Microsoft Office, SAP, CRM
Preferred skills
Diploma, 1-2 years experience, English language skills
Responsibilities
Process maintenance contract cancellations and creations, enter fitter scheduling plans in Konect and SAP, support public tender proposals, manage customer queries and follow-ups, verify customer data in portals.
Seniority
Junior, individual contributor