Junior Engineer / Engineer - Service
Core
Manage service operations, customer relationships, and technician teams for elevator and escalator maintenance and repairs.
Role type
Junior Engineer / Engineer - Service (Operations & People Management)
Builds
Service delivery, maintenance schedules, and customer satisfaction for elevator/escalator sites
Domain
Elevator and escalator industry / Facility maintenance
Required skills
Customer relationship management, Service operations management, People management, Sales lead processing, Callout scheduling, Technician performance management, Site audit execution, Accident investigation, Invoicing review, Maintenance planning
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage customer satisfaction and resolve service complaints, Schedule and optimize maintenance visits and callouts, Manage technician performance, hiring, and workload balancing, Control field operations costs and stock, Investigate accidents and ensure safety compliance, Review and process service invoices
Seniority
Junior, hands-on IC with team management responsibilities