Customer Service Agent - Bulgarian
Hybrid · Romania
Core
Handle urgent elevator callouts, respond to customer inquiries, and conduct post-service follow-ups for KONE's elevator services.
Role type
Customer Service Agent (Call Center)
Builds
Emergency dispatches, customer support responses, and service satisfaction surveys
Domain
Elevator maintenance and customer support
Deliverable
client delivery
Required skills
Bulgarian (advanced), Romanian (advanced), English (basic), PC literacy, multi-system navigation, SLA adherence, data accuracy
Preferred skills
Empathy, calm under pressure, solution-oriented approach
Responsibilities
Dispatch technicians during elevator emergencies, resolve customer inquiries and log complaints, conduct post-service surveys and welcome calls
Seniority
Individual Contributor