Technical Manager - Heathrow Airport
Core
Lead a technical help desk team to support field engineers in resolving complex issues for lifts and escalators, ensuring operational excellence for customers at Heathrow Airport.
Role type
Senior IC Technical Manager (Maintenance Operations)
Builds
Technical support services for lift and escalator maintenance
Domain
Industrial maintenance / Elevator and escalator services
Deliverable
client delivery
Required skills
Team leadership and coaching, Technical troubleshooting and escalation, Performance analysis and KPI management, Process improvement and root-cause analysis, Stakeholder management, Technical documentation and reporting
Preferred skills
Engineering degree or equivalent experience, Experience in lift/escalator industry, Change management, Hybrid working adaptability
Technologies
Connected services operations platforms
Responsibilities
Lead and develop a high-performing team of technical support specialists, Act as the primary escalation point for complex technical issues, Analyze technical trends and service data to drive performance improvement, Collaborate with operational leaders to translate technical insights into business improvements, Support the implementation of new products and service solutions, Produce performance reports and documentation for operations and customers
Seniority
Senior, hands-on IC with team leadership
