Service Operations Manager
Core
Lead, coach, and develop a service operations team to achieve business objectives, regional performance targets, and customer satisfaction in the elevator and escalator industry.
Role type
Senior Service Operations Manager
Builds
Regional service operations portfolio for elevator and escalator maintenance
Domain
Building infrastructure / Elevator and escalator industry
Deliverable
client delivery
Required skills
Team leadership and coaching, Business planning and budgeting, Financial performance management, Safety compliance, Customer relationship management, Commercial decision-making, Sales result monitoring, Maintenance portfolio management
Responsibilities
Promote a strong safety culture by ensuring compliance with safety standards, Ensure a high level of customer satisfaction in the region, Lead, coach and develop your team to achieve business objectives and regional performance targets, Develop and execute business plans, including budgeting, forecasting and financial performance management, Champion continuous improvement initiatives across operational processes, Monitoring sales results in the region, Secure and extend existing maintenance portfolio and profitability, Ensure customer satisfaction by keeping customers updated regarding upcoming maintenance schedules, Responsible for installation to maintenance handover process, Participate in service management meetings at a national level