Collision Front Desk CSR
Core
Front desk CSR managing customer and insurance relationships while providing administrative support for vehicle repair operations.
Role type
Collision Front Desk CSR
Builds
Vehicle repair workflow coordination and customer service
Domain
Automotive repair / Insurance administration
Deliverable
product features
Required skills
Appointment scheduling, repair order preparation, insurance documentation handling, customer communication, data entry, rental car management
Preferred skills
Auto body experience, customer service experience
Technologies
CCC One, ARMS, Daily Demand Capacity Planner
Responsibilities
Schedule vehicle repair appointments, obtain insurance authorization, prepare repair order work packets, record customer and insurance communications, confirm and update rental car information, manage automated rental management system
Seniority
Entry-level, hands-on IC