Collision CSR
Core
Customer Service Representative managing customer and insurance relationships, scheduling vehicle repairs, and preparing repair documentation for a collision repair facility.
Role type
Entry-level Customer Service Representative (Collision Repair)
Builds
Vehicle repair workflows and insurance claim processing
Domain
Automotive collision repair and insurance administration
Deliverable
product features
Required skills
Customer service, scheduling, insurance documentation, data entry, multitasking, attention to detail, basic computer skills
Preferred skills
CCC One system experience, auto body industry experience, sales drive
Technologies
CCC One, ARMS
Responsibilities
Schedule vehicle repair appointments, retrieve insurance assignments and obtain repair authorization, prepare repair order work packets, record customer and insurance communications, confirm and update car rental information, manage automated rental management system
Seniority
Entry-level, hands-on IC