Customer Solution Engineer - Major Projects
Core
Transforms customer needs into optimal KONE solutions for non-standard tendering cases, covering integrations, services, and products across business lines.
Role type
Senior IC Customer Solution Engineer (Elevators/Vertical Transportation)
Builds
Customized elevator, escalator, and door solutions for retail, infrastructure, residential, office, and medical care segments.
Domain
Building technology / Vertical transportation / Construction
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical solution design, cost estimation, specification creation, traffic analysis, energy calculations, technical feasibility checking, installation planning, maintainability analysis, regulatory compliance, change order management, SAP milestone management
Preferred skills
Understanding of new construction and building modernization processes, experience with third-party supplier coordination
Technologies
SAP
Responsibilities
Define specifications, costs, and lead times for non-standard solutions; coordinate with sales, supply line, and project management; perform traffic and energy analyses; ensure compliance with local codes and KONE engineering policy; create shop drawings and installation layouts; manage change orders and variation requests.
Seniority
Senior, hands-on IC