Customer Service Representative - JAX
Core
Resolve customer inquiries, research mortgage accounts, verify information, and implement solutions for customers in a call center or non-call center environment.
Role type
Customer Service Representative (Mortgage/Financial Services)
Builds
Customer support and account resolution for mortgage and real estate clients
Domain
Mortgage and Real Estate
Deliverable
client delivery
Required skills
Customer service, account research, data verification, problem-solving, documentation, basic math
Preferred skills
Mortgage servicing experience, financial services experience
Technologies
Computerized tracking systems, web-based applications, email, telephone
Responsibilities
Resolve customer inquiries, research and analyze mortgage accounts, verify account information, implement solutions, escalate complex issues, document customer interactions, assist with billing questions, support service and compliance goals
Seniority
Entry-level, individual contributor