Special Loans Analyst (Remote)
Core
Process Adjustable Rate Mortgages (ARMs) and Servicemember's Civil Relief Act (SCRA) requests to ensure accurate and timely servicing in compliance with regulatory and investor guidelines.
Role type
Special Loans Analyst (Mortgage Servicing)
Builds
ARM servicing capabilities and operational support for special products
Domain
Mortgage and Real Estate
Required skills
ARM servicing, SCRA processing, regulatory compliance, loan maintenance, exception reporting, audit support, workflow monitoring, documentation creation
Preferred skills
Special Loans experience, understanding of regulatory scrutiny, continuous improvement suggestions
Technologies
None stated
Responsibilities
Perform ARM Plan Setup, daily/weekly index updates, and loan maintenance; Process SCRA Requests and determine eligibility for benefits; Monitor service delivery, productivity, and quality standards; Create and maintain department policies and procedures; Troubleshoot operational issues and recommend improvements
Seniority
Junior, individual contributor