Sr. Product Management Support Analyst
Core
Investigate complex loan-level issues, drive process improvements, and act as a liaison between Valon Operating System partners and business teams to resolve escalations and identify system gaps.
Role type
Senior Product Management Support Analyst
Builds
Process improvements, workflow controls, and system enhancements for the Valon Operating System
Domain
Mortgage servicing and real estate technology
Required skills
Loan servicing expertise, business process analysis, requirements definition, solution testing and implementation, data analysis and reporting, workflow optimization
Preferred skills
Valon Operating System experience, creative problem solving
Technologies
Valon Operating System
Responsibilities
Resolve highly escalated and complex loan-related issues; conduct business process evaluations and interviews; define business process requirements and research alternatives; test and implement solutions; create reports and analyze data to identify trends; report vital information to management.
Seniority
Senior, hands-on IC