Claims Advocate Specialist
Core
Investigate, analyze, and resolve highly complex home warranty claims for sellers, buyers, and agents while managing high-volume customer inquiries.
Role type
Claims Advocate Specialist
Builds
Home warranty claim resolutions and customer support
Domain
Home Warranty / Property Services
Deliverable
client delivery
Required skills
complex claims investigation, high-volume claim management, multi-channel customer communication, terms and conditions explanation, payment processing, critical thinking, analytical skills, time management
Preferred skills
mechanical/technical knowledge, contract understanding, home warranty industry knowledge
Technologies
Microsoft Word, Outlook, Microsoft Access
Responsibilities
Investigate and analyze complex claims from management, corporate offices, and other business lines; manage assigned caseload for expedited closure; answer calls, chats, emails, and voicemails; explain claim options including denial, cash out, replacement, and reimbursement; represent as a Subject Matter Expert; pilot innovative company initiatives