Business Process Manager - Quality Governance
Core
Leading enterprise quality governance, operational strategy, and continuous improvement for title and escrow production services.
Role type
Senior Business Process Manager (Quality Governance)
Builds
Enterprise quality management frameworks, operational strategies, and executive reporting dashboards.
Domain
Financial Services / Title & Escrow / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality management systems expertise, root cause analysis, stakeholder engagement, executive communication, operational risk management, team leadership, strategic planning, data analysis, QMS optimization
Preferred skills
Experience in title/escrow operations, leading operational improvement initiatives, facilitating executive discussions
Technologies
Microsoft Office Suite, reporting tools
Responsibilities
Lead and oversee the Quality Governance organization; Establish enterprise quality standards and governance practices; Develop operational quality strategies aligned with business goals; Oversee enterprise quality performance and corrective action effectiveness; Monitor operational quality metrics and reporting; Drive enterprise-level continuous improvement initiatives; Lead executive-level quality reviews and operational alignment discussions; Mentor and develop Quality Leads and Senior Quality Leads.
Seniority
Senior, hands-on IC with strategic leadership