Lead Associate - Transactional Quality - REF105387V - (Presentation Specialist)Visakhapatnam, AP
Core
Design and enforce quality standards, sampling strategies, and calibration processes for business operations to ensure customer compliance and performance improvement.
Role type
Lead Associate - Transactional Quality (Presentation Specialist)
Builds
Quality frameworks, standard operating procedures, and performance improvement actions for client-facing operations.
Domain
Business Process Outsourcing (BPO) / Intelligent Operations / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Quality control tools (Pareto, Cause & Effect, Control Charts), MS Office (Excel, PowerPoint, Word), process mapping, data analysis, stakeholder management, team mentoring, VOC/VOE analysis
Preferred skills
Knowledge of QC tools, understanding of end-to-end processes, ability to work in challenging environments
Responsibilities
Review and approve sampling strategies, decide on calibration processes and variance targets, create and review Quality Standard Documents, conduct skip-level meetings with advisors and QA staff, mentor team members, implement actions based on Voice of Customer (VOC) and Voice of Employee (VOE), deploy standard Quality Frameworks, assist operations teams during migration for baselining and QA identification.
Seniority
Lead, hands-on IC with mentorship responsibilities