Sr. Account Executive - ServiceMac
Core
Managing client relationships and service delivery for mortgage servicing operations, ensuring SLA compliance, and coordinating process improvements.
Role type
Senior Account Client Solutions Manager
Builds
Mortgage servicing solutions and operational workflows for clients
Domain
Mortgage industry / Real estate technology
Deliverable
client delivery
Required skills
Client relationship management, process workflow design, performance metrics monitoring, regulatory compliance knowledge, project management, data analysis, contract creation
Preferred skills
Platform integration knowledge (MSP, Valon), state regulation expertise, loan servicing knowledge (performing/non-performing)
Technologies
MSP, Valon, Excel
Responsibilities
Partner with clients to understand business models and recommend products; establish and document internal process workflows; monitor SLAs and performance metrics; track and escalate service level concerns; assist with SOWs, contracts, and billing assessments; coordinate with sales and operations teams; ensure state and regulatory compliance; manage onboarding and decommission processes.
Seniority
Senior, hands-on IC