Patient Access Supervisor
Core
Organizes and coordinates patient access staff activities to ensure safe, effective, and fiscally responsible registration and revenue cycle operations.
Role type
Patient Access Supervisor
Builds
Registration workflows, revenue cycle compliance, and staff performance metrics for hospitals and physician groups
Domain
Healthcare / Revenue Cycle Management
Required skills
Staff scheduling and coordination, performance monitoring and reporting, upfront collection process tracking, staff training and coaching, process improvement implementation, audit execution
Preferred skills
Supervisory experience in healthcare, knowledge of registration and hospital billing, advanced usage of AI for team management and process improvement
Technologies
Microsoft Office, AI tools
Responsibilities
Coordinate registration duties and pre-registration for assigned staff; assign and manage staff schedules including rotations and time off; monitor daily productivity and department performance metrics; oversee upfront collection processes and assign goals; conduct staff training, education, and development; perform audits to ensure acceptable performance; assist with staff evaluations and time/attendance management
Seniority
Mid-level Supervisor