Patient Access Supervisor
Core
Organizes and coordinates patient access staff activities to ensure safe, effective, and fiscally responsible registration and revenue cycle operations at a medical center.
Role type
Supervisory healthcare revenue cycle manager
Builds
Registration workflows, upfront collection processes, and departmental performance metrics
Domain
Healthcare / Revenue Cycle Management
Required skills
Staff scheduling and coordination, performance monitoring and reporting, upfront collection process management, staff training and coaching, audit execution, process improvement implementation
Preferred skills
Supervisory experience in healthcare or business, knowledge of registration/insurance/scheduling/hospital billing, advanced usage of AI for team management and process improvement
Technologies
Microsoft Office
Responsibilities
Coordinate registration duties and pre-registration for assigned staff; monitor daily productivity and communicate status; assign and manage staff schedules including rotations and time off; track and monitor upfront collection processes; conduct audits to ensure acceptable performance; assist in developing department processes and procedures; participate in daily facility activities and gather statistical information; assist with staff evaluations and maintain time/attendance systems.
Seniority
Supervisor, hands-on management