Correspondence Supervisor (CERIS Ops Supervisor)
Core
Oversee daily departmental operations for a healthcare communication team, ensuring productivity, accuracy, and compliance with HIPAA regulations.
Role type
Supervisory IC operations manager
Builds
Reliable healthcare administration services
Domain
Healthcare administration / Medical billing & correspondence
Required skills
Team leadership, workflow coordination, quality control, HIPAA compliance, performance management, scheduling, reporting analysis, conflict resolution, regulatory knowledge
Preferred skills
Prior supervisory experience, Closing Analyst experience, Microsoft Excel proficiency
Responsibilities
Direct and oversee day-to-day team activities, provide leadership and mentorship to employees, maintain high customer service standards, handle employee HR matters, review operational reports and invoices, approve timesheets, oversee quality control and error rate monitoring, ensure HIPAA compliance, monitor client protocol updates, conduct performance evaluations, support recruitment activities.
Seniority
First-line supervisor, hands-on IC