Senior Financial Navigating Specialist
Core
Guide patients through their financial journey from admission to post-discharge, helping them understand and manage healthcare-related financial obligations.
Role type
Senior Financial Navigating Specialist (Patient Financial Counselor)
Builds
Personalized financial guidance and payment arrangements for patients
Domain
Healthcare Revenue Cycle Management
Deliverable
client delivery
Required skills
Benefits review, out-of-pocket cost estimation, payment arrangement facilitation, Medicaid screening, financial assistance application, liability calculation, billing inquiry resolution, account documentation, trend monitoring, operational reporting, process improvement, critical thinking, problem solving, revenue cycle knowledge
Preferred skills
Revenue cycle experience, financial counselor experience, customer service experience, public benefits/Medicaid advocate experience, state case/eligibility specialist experience, Patient Access experience, Physician based experience
Responsibilities
Review benefits and estimate costs, facilitate payment arrangements, calculate patient liability, collect payments, address billing inquiries, provide patient education, monitor trends and prepare reports, meet productivity KPIs, triage financial questions, collaborate with case management and social workers
Seniority
Senior, hands-on IC
