Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff productivity, quality standards, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisor, Eligibility Services
Builds
Revenue cycle management workflows for hospitals and physician groups
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team supervision, Subject matter expertise in benefit programs, Workflow monitoring, KPI tracking, Policy interpretation, Cross-department collaboration, Travel
Preferred skills
Bachelor's degree, CRCR certification, AI management experience
Technologies
AI tools, Computer systems
Responsibilities
Monitor staff account level work outcomes to ensure productivity and quality standards are maintained, Monitor workflow and action planning for successful KPI measures, Function as subject matter expert for department policies and government benefit programs, Assist Manager with staff time and attendance compliance, Develop proactive working relationships with Medicaid caseworker partners, Collaborate with Case Management, Patient Access, and Financial Counseling departments
Seniority
Mid-level Supervisor