Representative Consumer Relations - Customer Relations
Core
Resolve product issues and inquiries from consumers and customers across multiple channels while ensuring food safety compliance and maintaining brand reputation.
Role type
Consumer Relations Representative
Builds
Customer trust and brand loyalty through effective issue resolution and communication
Domain
Food & Beverage / Consumer Relations
Deliverable
client delivery
Required skills
Customer service, crisis management, problem solving, verbal communication, written communication, allergen knowledge, food safety practices
Preferred skills
SalesForce CRM, Power BI, PDM, USDA Best Food Safety Practices
Technologies
SalesForce CRM, Tyson Spec Systems, Power BI, PDM
Responsibilities
Answer calls and process complaints via social media, telephone, letters, text, and chat; monitor product issues and report crisis situations to management; educate customers on allergens and food safety; research solutions for product complaints and coordinate with plants; resolve inquiries regarding product changes and marketing promotions.
Seniority
Individual Contributor