Care Coordinator - Davita IKC - Bethlehem, PA
Core
Coordinate care for patients with complex chronic conditions by ensuring access to resources, facilitating referrals, and assisting with provider appointments.
Role type
Care Coordinator
Builds
Patient care pathways and resource enrollment
Domain
Healthcare / Kidney Care
Deliverable
dashboards & analysis
Required skills
Patient communication, resource coordination, referral management, outbound/inbound calling, documentation, Microsoft Office proficiency
Preferred skills
Clinical medical office experience, CNA/MA experience, care management coordination, insurance payer navigation, direct patient care experience
Responsibilities
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments; Perform outbound calls and respond to inbound calls from patients, providers, and Village resources; Complete non-clinical screenings and pathways under the guidance of the Manager; Assist the clinical team with moving patients through the continuum of care; Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs; Communicate directly with patients in a timely and professional manner; Maintain accurate, complete, and confidential documentation.