Hybrid Insurance Counselor I (ROPS)- Dallas-Fort Worth, TX
Core
Provides education and guidance to DaVita dialysis patients about health insurance options, financial assistance programs, and employment decisions to alleviate stress and reduce financial burden.
Role type
Insurance Counselor (Patient Support)
Builds
Patient education sessions and insurance advocacy outcomes
Domain
Healthcare (Dialysis) + Health Insurance
Deliverable
dashboards & analysis
Required skills
Medicare/Medicaid knowledge, commercial insurance benefits knowledge, financial assistance program knowledge, patient communication, compliance adherence, data reporting, MS Office proficiency
Preferred skills
Bilingual (Spanish), healthcare organization experience, clinical staff interaction experience
Technologies
MS Word, Excel, PowerPoint, Outlook
Responsibilities
Conduct patient insurance education, identify opportunities to improve patient insurance status, provide information on insurance coverage and financial assistance, complete insurance assessments, act as liaison between patients and facility teams, build relationships with field partners, provide monthly reporting and analysis on key metrics, participate in operations reviews, seek process improvement opportunities.
Seniority
Individual Contributor, Entry to Mid-level