Senior Director, Operational Strategic Initiatives
Core
Lead high-impact operational and technology initiatives supporting Patient Access and Pre-Access functions to improve operational performance, patient experience, and cost-to-collect optimization.
Role type
Senior Director, Operational Strategic Initiatives
Builds
Enterprise-wide operational and technology projects for front-end revenue cycle
Domain
Healthcare Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Healthcare revenue cycle operations leadership, Patient Access/Pre-Access expertise, complex project management, stakeholder influence, remote work management, strategic planning, risk mitigation, team leadership
Preferred skills
Revenue cycle technology vendor experience (Waystar, Experian), Ensemble systems familiarity, CRCR certification
Technologies
Insurance verification systems, coverage discovery platforms, fax management tools, call center technologies
Responsibilities
Lead strategic operational and technology projects from planning through go-live; Manage multiple concurrent projects with competing priorities; Drive implementation of patient access solutions; Optimize operational workflows and front-end revenue cycle performance; Monitor key operational metrics (denials, collections, efficiency); Provide leadership to assigned team members; Serve as subject matter expert on front-end technology transformation
Seniority
Senior Director, strategic leadership with direct team oversight