Customer Experience Workforce Management Specialist (IT)
Core
Execute Workforce Management Service by generating schedules, performing staffing and SLA analysis, and managing agent movements to ensure service levels are met.
Role type
Workforce Management Specialist
Builds
Call center staffing schedules and operational plans
Domain
Healthcare / Contact Center Operations
Required skills
Analytical skills, Microsoft Office Suite proficiency, Scheduling, SLA analysis, Trending analysis
Preferred skills
Workforce Management experience, Reporting and analysis
Responsibilities
Generate schedules for support groups, Perform staffing and SLA analysis, Plan holiday and on-call staffing, Facilitate agent moves and schedule changes
Seniority
Individual Contributor
Sourced via workday · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.
