Customer Experience Reporting and Analytics Analyst
Core
Design and maintain interactive Tableau dashboards and SQL reports to track customer experience KPIs and operational metrics for DaVita's contact center teams.
Role type
Customer Experience Reporting and Analytics Analyst
Builds
Custom Tableau dashboards, automated reports, and data visualizations for operational success tracking
Domain
Healthcare / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
Tableau, SQL, Python, Microsoft Excel, data analysis, report optimization, QA testing, project management
Preferred skills
Contact center metrics (AHT, FCR), NICE CXone, ServiceNow, Salesforce, statistical analysis
Responsibilities
Design and develop interactive Tableau dashboards; Write complex SQL queries for data extraction and aggregation; Perform ad-hoc analysis of customer and contact center data; Optimize report performance and query efficiency; Conduct rigorous QA checks on reports; Document report specifications and deployment processes; Provide training and support to business users; Manage multiple projects in an agile environment
Seniority
Mid-level, hands-on IC
