Manager, Technical Services
Core
Manage the Technical Services Department and serve as the primary escalation point for EIQ software issues, ensuring data integrity and client satisfaction in healthcare revenue cycle management.
Role type
Manager, Technical Services
Builds
EIQ software solutions for healthcare revenue cycle management
Domain
Healthcare / Revenue Cycle Management / Health Information Exchange
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, HL7 (ADT, SIU), interface engine management (Cloverleaf, Mirth, Corepoint), EHR systems, data anomaly analysis, team management, SOP development, ad hoc reporting
Preferred skills
Caristix, HL7 Spy, real-time data integration, AI process exploration
Technologies
SQL, Microsoft Office Suite, Cloverleaf, Mirth, Corepoint, HL7, EHR systems
Responsibilities
Manage Analysts and Senior Analysts for support expectations and career development; troubleshoot complex software functionality issues; oversee resolution of software issues for clients; develop and maintain professional client relationships through workshops and education; support software automation and optimization initiatives; analyze data anomalies and resolve data quality issues; collaborate on strategic plans for service delivery; provide training to technical staff on process changes; utilize SQL for ad hoc reporting; assist with new client implementations and upgrades.
Seniority
Manager, hands-on leadership
