Technical Account Manager
Core
Act as the technical bridge between US healthcare clients, product implementation, and support teams to ensure successful go-lives and resolve complex data issues.
Role type
Technical Account Manager (TAM)
Builds
Data platform for Medicaid clients to improve outcomes and reduce waste
Domain
US Healthcare (Medicaid, Payers, PBMs)
Deliverable
client delivery
Required skills
Medicaid data sets (T-MSIS), healthcare data (claims, eligibility, provider, clinical), SQL, data analysis, root cause analysis, client relationship management, requirements gathering, Agile project management (Jira)
Preferred skills
FHIR implementation guides, cloud data platforms (Snowflake, Databricks), test management tools
Technologies
Jira, T-MSIS, FHIR, Snowflake, Databricks
Responsibilities
Serve as primary technical point of contact for Medicaid clients; Analyze and troubleshoot data quality and platform issues; Manage client deliverables including enhancements and defect triage; Partner with engineering and product teams; Translate customer business needs into technical requirements; Own customer support tickets end-to-end; Lead go-live activities; Educate clients on product capabilities; Identify trends and risks through reporting; Drive continuous process improvements
Seniority
Mid-Senior (5-8 years experience)
